When we receive a call from any stakeholder on one of our hotlines, we respond promptly to address any concerns or issues. Some of the most frequent requests we address in our operating areas are dust, traffic, noise, odor or property damage.
In 2017, our Land department logged more than 50,000 total calls, emails and snail mail related to surface and mineral owner questions and concerns. In 2018, we are working to enhance our tracking system and capture more detailed data on surface-related community concerns.
Data resulting from the calls we receive are reported and evaluated by our technical, operational and leadership teams to determine the best solution. Significant issues are reported to the Board by our SERC and operational teams during regular quarterly meetings. We continue to link management accountability and compensation to our safety, environmental and social performance. See our Proxy materials for more information.